Return Policy

Last updated: 2026/02/16

At Animal Spirit, we value transparency and quality. Please read our Return Policy carefully before making a purchase.

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Eligibility for Returns

Due to the nature of our products and fulfillment model, we only accept returns under the following condition:

Defective electronic products only

We do not accept returns for:

- Non-electronic items

- Change of mind or incorrect selection

- Damage caused by misuse, negligence, or normal wear

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Return Timeframe

If you receive a defective electronic product, you must contact us within 7 days of delivery.

The product must be tested within this period to verify the issue.

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Proof of Defect

To process a return request, we require:

- Clear photos and/or videos showing the defect

- Order number and proof of purchase

Requests without proper evidence may be denied.

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Return Approval

Once your request is reviewed and approved, we will determine the appropriate solution, which may include:

- A replacement, or

- A refund to the original payment method

The final resolution will depend on the nature of the defect and product availability.

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Refund Processing

Approved refunds will be processed within 5–10 business days after confirmation.

Please note:

- Original shipping costs are non-refundable

- Refund processing times may vary depending on your payment provider

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Exchanges

We do not offer direct exchanges. If eligible, a replacement will be issued instead.

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Non-Returnable Items

The following items are non-returnable:

- Non-electronic products

- Items used beyond the 7-day testing period

- Items damaged due to improper use

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Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check with your bank or payment provider

2. Contact us for assistance

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How to Request a Return

To request a return, contact us at:

Email: info@we-animalspirit.com | castrokleinbusiness@gmail.com

Include:

- Order number

- Description of the issue

- Photos or videos of the defect

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Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will take effect immediately upon being posted on our website.