FAQs

🐾 Frequently Asked Questions (FAQ) – Animal Spirit

1. What is Animal Spirit?

Animal Spirit is an online pet store inspired by the deep bond between humans and animals. We offer carefully selected products for a wide variety of pets, focusing on comfort, care, and meaningful connection.

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2. What types of pets do you offer products for?

We offer products for:

1. Dogs & Cats
2. Fish
3. Birds
4. Farm animals
5. Reptiles
6. Rodents 
7. Insects

Each product is selected with the specific needs of each species in mind.

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3. Where do you ship to?

We currently ship to customers across the United States.

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4. Where do you ship from?

We work with trusted suppliers located in the United States and internationally. This allows us to offer a diverse catalog while maintaining quality standards.

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5. How long does shipping take?

Shipping times may vary depending on the product and supplier.
On average, delivery takes 7–15 business days.

Please note that shipping times are estimates and may vary due to logistics, demand, or seasonal factors.

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6. Will I receive a tracking number?

Yes. Once your order has been processed and shipped, you will receive a tracking number via email so you can follow your order.

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7. Why did my order arrive in more than one package?

Some items may ship separately if they come from different suppliers. This does not affect your total shipping cost.

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8. What is your return policy?

We only accept returns for defective electronic products.

Conditions:

The issue must be reported within 7 days of delivery

The product must be tested during this period

Proof (photos or videos) may be required

Non-electronic items and change-of-mind returns are not eligible.

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9. Do you offer refunds or replacements?

If a defective electronic item is confirmed within the allowed period, we will offer:

A replacement or

A refund to the original payment method

The solution will depend on the specific case.

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10. Can I cancel or modify my order?

Orders may be canceled or modified within 12 hours after purchase.
Once an order has been processed or shipped, changes are no longer possible.

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11. Are your products safe for pets?

Yes. All our products are selected with pet safety and well-being in mind. We always recommend reviewing product descriptions and following usage instructions carefully.

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12. How can I contact customer support?

You can contact us at:

Email: info@we-animalspirit.com | castrokleinbusiness@gmail.com

Our support team usually responds within 24–48 business hours.

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13. Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways to ensure your information is fully protected.

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14. Do you offer discounts or special promotions?

Yes. Join our mailing list and follow us on social media to receive exclusive offers and updates.